Customer Success Manager

Would you like to create success with Fortune 500 companies with a world-class Data-as-a-Service solution?

Then keep on reading, we might just have the opportunity of a lifetime for you!

GeoPostcodes is a fast-growing Belgian DaaS company. We are the global reference with the most complete and accurate postal code, geolocation and population databases. Fortune 500 giants like Amazon, UPS, IBM and American Express rely on our datasets and our expertise to strengthen their position as market leaders.

Join our team of 25 amazing people with over 10 nationalities (and counting!) whose building the best postal code database in the world as our brand-new Customer Success Manager!

Your Mission

• Goal Definition & Alignment: Set short- and mid-term goals for each customer account, covering churn prevention, upsell, and engagement objectives. Work closely with the sales team to ensure these goals are aligned and strategically integrated.
• Strategic Planning: Define strategies and engagement plans for the customer success cycle to deliver the goals per account.
• Identify renewal, upsell and cross-sell opportunities in close collaboration with our Account Executives.
• Engagement execution: Drive the execution of the plans per account both independently and through coordinated efforts across teams (within Customer Success, Product, Sales and Engineering).
• Customer Advocacy: Collaborate effectively with the product team to provide customer feedback and resolve client needs.
• Create scalable programs (e.g. customer health, onboarding, new product feature adoption, QBRs) to drive Customer Success objectives

We offer

We are scaling up fast. This will offer unparalleled opportunities for professional growth:

• The opportunity to grow your career along with for a fast-growing, data-driven and financially healthy company
• A competitive remuneration package, including a bonus, meal vouchers, etc.
• A great bunch of international, open-minded colleagues who want to achieve results together.
• Very frequent town hall meetings, team dinners and team buildings!
• The world as your playground from a funky co-working space (MeetDistrict Madou), located in the heart of Europe’s capital at a 15-minute walk from Brussels Central Station.
• A company where you can be fully transparent and open about what’s going well, but also what you are struggling with, and a group of colleagues that help each other, in order to win as a team.

• Experience with corporate customers or within corporate environments.
• Outstanding English communication skills, both written and spoken.
• Strong commercial skills with a focus on nurturing clients for account growth.
• Aptitude to quickly learn and master technical products.
• Goal-oriented and strategic mindset.
• Ability to guide and align internal teams and external stakeholders.
• Proactive and action-oriented